Frequently Asked Questions

Find answers to common questions about our educational toys and STEM toys

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Products & Toys

Learn about our educational toys, STEM toys, building blocks, and board games

We offer a wide range of toys including STEM & educational kits, DIY crafts, building blocks, outdoor games, board games, robotics kits, and interactive learning toys for children of all ages.
Yes! All our products are carefully tested and made from non-toxic, child-safe materials. We comply with international toy safety standards, including CE and CCC certifications.
Absolutely! Many of our toys focus on STEM learning, sensory development, fine motor skills, logical reasoning, and creativity, making learning fun for children.
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Shipping & Delivery

Everything you need to know about shipping and delivery times

Yes! We ship worldwide. Shipping costs and delivery times depend on the destination country.
A: Orders typically ship within 1–3 business days. Standard shipping can take 5–25 business days depending on your location, while expedited options are available at checkout.
Shipping times may vary due to customs or carrier delays. Please contact our support team if your package hasn’t arrived within the estimated time frame.
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Payment & Security

Safe and secure payment options for your peace of mind

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Absolutely! We use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers.
Yes! You can securely save your payment information to your account for faster checkout on future orders. This information is encrypted and stored securely.
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Returns & Exchanges

Our hassle-free return and exchange policy

We offer a 30-day return policy on all children toys and educational toys. Items must be unused, in original packaging, and in resalable condition to qualify for a full refund.
Simply contact our customer service team with your order number. We'll provide you with a prepaid return label and instructions. Returns are processed within 5-7 business days of receipt.
Yes! We're happy to exchange items for a different size, color, or product. Contact us to arrange an exchange, and we'll expedite the process for you.
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Gift Ideas & Care

Gift wrapping, toy cleaning tips, and care instructions

Yes! We offer beautiful gift wrapping for all gift ideas for kids. Simply select the gift wrap option at checkout, and we'll include a personalized message card at no extra charge.
Most of our toys can be cleaned with mild soap and warm water. For specific toy cleaning tips, check the care instructions included with each product. Avoid harsh chemicals to maintain toy quality and safety.
Absolutely! Our gift guide features curated gift ideas for kids organized by age, interest, and occasion. You can also contact our team for personalized recommendations based on the child's preferences.

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